• Nobody else present in the room – you must work alone and there must be absolutely no presence of other adults, children or pets. 
  • Neutral environment – the area of the room visible to customers must be completely neutral and with no distractions (pictures, personal items, technological equipment etc). 
  • No excessive consumption of alcohol before a shift. Drunkenness will not be tolerated.
  • Minimal background noise– this includes music, television, building works, people, traffic noises – all must be kept to an absolute minimum.